Hi,
Just came back from 10 days at Sapphire... We never received our bill for maintenance or SA.. Towards the end of our trip, we got two bills, one for maintenance and one for SA quietly slipped under our door.. When I tell you that flames were shooting out of my ears I am not kidding.. I marched right down to the office - which by the way if you have ever been there you could understand why records of maintenance fees getting lost happens so frequently - it was a mess -
They told me I had to speak to the manager, which I did promptly.. I told him - (don't remember the name, but he is short, has blond frosted hair and wears high heel cowboy boots) I refused to pay anything additional to our yearly maintenance fee/ I told him I refused to pay the special assessment and any additional extortion fees..I told him that I wanted a breakdown line per line where the dollars would be used for the special assessment.. He told me that perhaps then next year, they wouldn't allow me to come back to the hotel.. I had to use all of my patience not to reach across the desk and strangle him.. My daughter was with me, so I restrained myself.
Finally, I was able to speak to someone else a few days later and get them to remove the late charges for the maintenance fee (which has gone up nearly $100 since last year) - so I paid it.. She said she would call the collection agency and have them remove that delinquency.. But she told me she couldn't do anything about the special assessment.. I did not pay it, but I don't want to get harassed by a collection agency either.. At this point, I'd like to just sell our unit and be done with Sapphire.. The whole thing seems like a scam.. In the 10 years that we've been there, our maintenance fees never seem to maintain anything, yet the fees keep on rising.. SO why should I pay to upgrade a unit that has fallen into disrepair? Our contract doesn't state anything about having to pay to remodel.. I feel like we have been scammed.
