I rented from AAA once. Thery're a good company for those that choose to use them - no argument there, and they certainly have a following of clientel that are very happy with the services they offer.
But unfortunately, the only time we used them they did NOT provide me with the service I had requested and which they repeatedly assured me, via emails which I had saved, they would provide.
It is not my intention to demean any rental agency - they're all out to make a living just as we are here at home in our businesses, and I won't go any further with this discussion. If you're able to save $110. a week over Lesley's best price then your only choice is to go for it.
I've never maintained Lesley was the cheapest company out there, but merely, IMO, THE BEST!! He's never mislead me; he's always provided exactly the service we've contracted for; he's always been on time; and the few times we've had problems such as our car being tampered with while parked at a beach, he's been right there to resolve them and take care of us. And beyond that, he's gone the extra mile a few times to make things work for us when problems have arisen.
In my mind, that's the service I want and I'm willing to pay for it. And I'm not saying Mr. Arnell doesn't provide this same service for his customers, but sadly he didn't for me. And I would prefer not to have to go to another location to get my car but that's a personal preference.
After almost 40 years of trips to the island, one thing I've learned is that we are all generally happy with our choices until something goes wrong and until something does in our relationship with Mr. Bruce I will continue to support him and his service both verbally and through the simple matter of recommending him as a reliable and responsible company to do business with, and I'm sure for all the same reasons you will do the same for your agency of choice.
Edited 1 time(s). Last edit at 09/17/2011 11:06PM by pat.